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  1. Design Cuts Help & Support Portal
  2. Technical & Troubleshooting

Technical & Troubleshooting

Fonts

  • How do I access the extra characters for my fonts?
  • How can I check to see if a font supports my language?
  • Can I create a Web-font from my purchased desktop font, if one isn't provided?
  • Can I use a font to create a logo?

Installing

  • How do I import Affinity Brushes?
  • Can I install my fonts in Procreate?
  • I am getting an install error on my fonts!

Downloading

  • Why do I have duplicate files with ._ in the name?
  • My latest order isn't appearing at the top of my account page!
  • I keep getting a .cpgz file showing when I try to unzip my files!
  • I've lost the email with my download links, how can I finish downloading my purchase?
  • My download links have disappeared from my account!
  • I am getting errors when unzipping my files!
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Can't find what you're looking for?

Please use the Support button on the bottom right of this page to contact our Customer Support Team, and we would love to help. We'll get back to within 24 hours, if not sooner (excluding weekends).

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